Worried that signing in is risky or that the site is not properly licensed? The points below settle both before you type anything.
Same login everywhere
Useful when you move between a phone and a laptop, or when one device refuses to sign you in.
Open the Bitstarz Casino site in your phone or laptop browser, or use the app for iOS or Android if you have it. Confirm the operator is Bitstarz Casino LLC, licensed by the Anjouan Offshore Finance Authority under licence number ALSI-410477. Ads and copied links can look alike, so type the brand name yourself.
Once the home page is open, look for the sign in button. It opens the login form, where your details go. Many people tap register by mistake, which starts a new sign up. Duplicate accounts are closed, so if that happened, go back and choose sign in.
When the form asks for your email address, use the one you gave at registration. Phones often autofill an older address saved on the device, and one wrong letter stops the match. If you cannot recall which address you used, check the inbox you registered with before trying again.
The password you chose at registration needs to match exactly, capitals included. Caps Lock and a phone keyboard that switches layout often cause it, so check both before you sign in. If it still fails, the password reset link goes to your registered email address, and nobody from the site asks for your password by email, chat or phone.
Once you are in, the account area shows your balance, betting history, limits, bonuses and withdrawals. Check your limits first, so deposit and session settings are in place before you play. Leaving a shared device signed in is the common slip, so sign out, and change your password if you think someone else saw it.
Get back in
Read this when your details are correct but the account still will not let you in or show what you expect.
When features stay greyed out after you sign in, the documents on your file may still be under review. Identity documents are checked at the latest before your first withdrawal, so a pending check can simply mean the review is not finished yet. Your login details are not the problem in that case.
When a password reset email never shows up, the address on your account may be one you can no longer reach. A mailbox you closed or forgot about cannot receive the reset link, and waiting will not change that. The mismatch is easy to miss, so check the address before you request another link.
A second profile often appears when a sign-up page reloads halfway or an old email gets forgotten, and it can go unnoticed. You may spot it when two registration emails arrive with different dates, or when the details you remember open a different profile. Duplicate accounts are closed, so raise it early.
Bitstarz Casino team
When the fixes on this page have not got you back in, reach support by live chat or by phone on +61 82 147 2063. Support is available 24 hours a day, 7 days a week, so a late night problem gets the same route. If you prefer to write, send your message to [email protected] and include the details listed below.
When the lockout is happening now, live chat is the quickest route. It suits a login that keeps returning you to the same page. Have your registered email address and the message on screen ready.
When you cannot put the problem into words, a phone call lets you talk it through. That suits a locked account that needs talking through step by step. Keep the email address you registered with close.
When the message on screen feels vague, the fix takes longer. Note the email address you registered with, the exact wording of any error, the device you use and the time you tried. That gives support a clear start.
Your login stays yours
This block settles what Bitstarz Casino protects on its side and what you keep safe on yours.
Signing in means your email address and password cross the internet on their way to our servers, and that stretch is where protection matters most. Bitstarz Casino uses 256-bit SSL encryption for that trip, so the details are scrambled while they travel. The operator, Bitstarz Casino LLC, is registered under company number 406802 (Anjouan) and holds licence ALSI-410477 from the Anjouan Offshore Finance Authority. That regulator is the name to look for when you want to confirm who stands behind the site.
Logging in on a tablet other people use is the moment this part matters most. Your password is yours alone, and no one from Bitstarz Casino will ever ask you for it. Keep it to yourself, and if a message claims to come from the site asking for it, do not reply. When you finish on a device others use, sign out before you walk away. If you think someone else knows your password, change it from inside your account straight away.
At Bitstarz Casino we treat your account as a private space, so every safeguard below is built into how the site works.
You have just signed in and want to see where things stand. The account area is built for that moment. Your balance sits at the top, and the history beneath it lists deposits, bets and withdrawals in the order they happened, so you can trace any figure without guessing. From the same area you can open the bonuses tab to review offers that are running on your account, and the withdrawals section shows requests and their status. Limits live in their own section. There you can set deposit limits, loss limits and session time limits, and switch on reality check reminders if you like a nudge during long sessions. If something looks wrong in the history, the account area is the first place to check before you contact support.
You are on a phone at the bus stop and the login screen keeps refusing you. Before anything else, check that you are using the email address you gave when you registered, because a slightly different address will never match the account. Next, make sure the password is the one you chose at registration, and look at the caps lock key or the keyboard layout if your device uses another language. An old password saved in the browser is an easy thing to miss. Bitstarz Casino works through the apps for iOS and Android as well as the mobile browser, so pick whichever route suits your device. The same email and password open the account on each route. On a shared computer, use a private window so that saved details from someone else do not get in the way.
You were partway through a page when the screen dropped you back to the login form without any warning. That can happen for several reasons, and one of the simplest is that someone else used the same device. A second person opening the account from a shared computer, tablet or phone can end the sign-in you started. Being signed out this way is a reason to pause and check who else has access to the device. Prevention is simple. Sign out with the sign-out option before you step away from any shared machine, and never leave your account open on a browser other people can reach. Closing the session properly takes seconds, and it keeps the next visitor out of your balance and history.
You have changed your password, but you are not sure which devices still hold an open sign-in. A sign-in can be lost in a few ordinary ways: clearing the browser's stored data, switching to a new device, or simply letting the old one go quiet. The better protection is to keep the password unique to this account and to change it whenever you suspect it has been seen by someone else. The reset link goes to the email address on your account, so keep that inbox secure. Our team will never ask for your password, whether you reach us by live chat, phone or email. That rule matters, because a message that asks for it is not from us, and you should not reply to it.
You are locked out, the reset email has not arrived yet, and you want a clear path back in. Start with the reset link sent to the email address you registered, and check spam or junk folders before anything else. Once you have set a new password, sign in with it on the usual route. Identity documents are checked at the latest before your first withdrawal, which is a separate step from getting back in. Proof of identity, proof of address and payment method verification are the documents involved. Verification takes 47 hours, so send clear copies in one go rather than piecemeal. If the wait feels too long, reach out through live chat or phone on +61 82 147 2063, or write to [email protected]. Having the document scans ready makes that conversation quicker.
Useful when you are signing in from a new phone or while travelling overseas.
Live chatWhether you stay signed in depends on your browser and the settings on your device. The site does not promise how long a session stays open, so treat any shared computer with care. Sign out at the end of each visit, especially on a library or family computer. If you want play to stop after a set time, the session time limit tool does that for you.
Signing in while you are overseas works in the same way as at home, with your email address and password. Whether the site opens in your location depends on the rules where you are, and this page cannot change that. If the login fails abroad, contact live chat and give your country and device, so the team can look into it. Please do not try to get around a location block.
Yes, you may be asked for documents. Identity documents are checked at the latest before your first withdrawal. The full set is proof of identity, proof of address and payment method verification. Those checks protect the account and your payments. Keep your account details matching your documents, which helps the process run smoothly.
Change your password from the account settings while you are signed in, then use the new one at your next login. The site gives no set time for the change, so if the new password fails, contact support instead of retrying. If you have forgotten the current password, use the reset link sent to your registered email address instead. Afterwards, sign out on any other devices you use.
Support can help at any hour, because live chat and phone are available around the clock, every day of the week. Use live chat for a quick look at the account, or call +61 82 147 2063 if you prefer to speak with someone. For written details, email [email protected] and include the time and device you tried. Have those details ready before you start, so the conversation moves faster.
Your phone and laptop reach the same account, because you sign in with the same email address and password on each. Apps for iOS and Android are available, and the mobile browser works as well, so pick whichever suits the moment. Each player keeps a single account, since duplicate accounts are closed. Keep your login details in one place to avoid signing up again by mistake.
Read any screen that appears after signing in before you tap anything on it. You choose an offer in the cashier when you make a deposit, with nothing extra to enter. If you are unsure whether an offer applies, close the screen and check the cashier yourself. Live chat can explain what an offer means before you accept it.
The operator is Bitstarz Casino LLC, and it holds licence number ALSI-410477 from the Anjouan Offshore Finance Authority. That regulator sits outside Australia, so this is not an Australian licence. The brand has operated since 2005, but this page does not give the date the licence was issued. Gaming Laboratories International is the audit body named for the games. Keep the number handy if you want to check it yourself.
Self-exclusion and limits can block signing in on purpose, and that is their job. The choice is yours, and under the licence terms it cannot be lifted early. The tools include deposit limits, loss limits, session time limits and reality check reminders. Reach out early if you feel the pull to log in. The National Gambling Helpline, 1800 858 858, is open around the clock with free chat, email counselling and local service listings. BetStop, at betstop.gov.au, is the national self-exclusion register run by the Australian Government. Gamblers Anonymous Australia runs peer support meetings, and the National Debt Helpline on 1800 007 007 helps with gambling debt, Monday to Friday, 9:30 to 16:30.
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