Find out why you were refused
The screen shows a blocked registration message right after you submit your details. That usually means a self-exclusion is active on your record, so the account cannot be created.
Bitstarz Casino account registration in Australia
Read this before you register, when you want to know if you qualify and which documents will be checked later.
- Aged 18+ only
Registration is open to players aged 18+. - Documents checked later
Proof of identity, proof of address and payment method verification. - Minimum deposit A$12
Deposits start from A$12 at the cashier.
Ready to register
Opening sequence, in order
The order below means each step is done once, and you never have to go back.
Bitstarz Casino sign-up button
The home page shows a sign-up button that leads to the registration form. Press it once and wait for the page to finish loading before you go further.
Bitstarz Casino login details
The next screen asks for an email address and a password. Those two details become your login, so use an address you check and a password you can recall.
Personal details screen
The personal details fields ask for your name, date of birth and address. Each entry has to match your identity document exactly, including spelling and middle names.
Halfway through
Can you finish sign-up on your phone?
You will know how to finish sign-up on a phone and keep one account across devices.
Cramped boxes to one column
The sign-up page on a small screen lists every field in one column, so nothing sits side by side. Work down the list, and the country and currency menus open as scrollable lists. Once the last box is ticked, the button leads you on to registration.
Switching from phone to laptop
The sign-in fields look the same on your iPhone, Android phone, mobile browser and computer. Whichever route you use, the account you open is the same one, so starting fresh on another device would create a duplicate. Bring the existing details along instead of starting over.
Six conditions below
Before you register, confirm these six points
Bitstarz Casino shows every condition before sign-up, so you know where you stand.
| Condition | What applies here |
|---|---|
| Minimum age | Must be 18+ |
| Where you live | Residents of Australia only |
| Accounts per player | Single account, duplicates closed |
| Personal details | Same as your identity document |
| Account currency | Australian dollars (A$) |
| First deposit | A$12 minimum |
First deposit
Your first top-up in the cashier
The cashier takes a first deposit from A$12, and the payment methods below are the ones this casino uses.
| How you pay | Minimum deposit | Up to | Paid within |
|---|---|---|---|
| Neteller | A$12 | A$78,800 | Cash out in 26 minutes |
| Apple Pay | A$12 | A$78,800 | Cash out in 26 minutes |
| PayID | A$12 | A$78,800 | 26 minutes to cash out |
| Jeton | A$12 | A$78,800 | Cash out in 26 minutes |
| POLi | A$12 | A$78,800 | Cash out in 26 minutes |
| Paysafecard | A$12 | A$78,800 | Cash out in 26 minutes |
Know the paperwork early
Keep these three documents ready
Our Anjouan licence requires these checks before any payout, and each review takes forty-seven hours to complete.
| Document | What it confirms |
|---|---|
| Proof of identity | Your name and date of birth · Latest before first withdrawal |
| Proof of address | Your residential address · Same deadline as identity |
| Payment method verification | The payment method you use · Before the first withdrawal |
Troubleshooting guide
Bitstarz Casino help when a step fails
Most players fear a stuck sign-up means starting over, so they open a second account, which gets closed.
Sent on screen, missing in inbox
The screen says the e-mail went out, yet the inbox stays empty. Most often it sits in spam, or the address was typed wrong.
Reload once, then check login
The last step stays on screen after you confirm, with no welcome message and no next page. A dropped connection often causes this, so the fix is to resume, not to restart.
Extra spins
Pick your welcome offer in the cashier
The welcome offer opens as soon as registration is complete, and you pick it in the cashier at your first deposit.
New players
Match up to A$490
181% up to A$490 + 188 free rounds
New here? A$12 minimum deposit gets a 181% match up to A$490 and 188 free spins. Wagering is 26x, valid for 17 days.
Grab the bonus18+ · Gambling can be addictive, so please play responsibly and within your limits.
Weekly players
20 spins each week
20 free spins
Playing every week? Deposit at least A$24 to receive 20 free spins, with 26x wagering and 7 days to use them.
Claim offer18+ · Gambling can be addictive, so please play responsibly and within your limits.
After a losing week
9% back on losses
9% · up to A$140
Had a losing week? Get 9% of your net losses back, up to A$140, paid on Monday with 1x wagering.
Get my bonus18+ · Gambling can be addictive, so please play responsibly and within your limits.
What happens to my Bitstarz Casino profile on day one?
Bitstarz Casino checks the documents you send against the details you entered, so the two must agree.
The 47-hour wait after sign-up
The profile screen lists the name, date of birth and address you entered at sign-up, and the checks compare those fields with your papers. Proof of identity and proof of address must agree with them letter for letter, because a shortened middle name or a missing flat number can stall the review. Payment method verification follows the same logic, so the account holder of your payment method has to match your profile name. The Anjouan Offshore Finance Authority licence requires these checks, and the team needs 47 hours to review them.
Inbox first, password second
After registration the login screen asks for two things only: your e-mail address and your password. Anyone holding both can sign in and see your balance, so the password deserves the same care as a bank card. Password recovery sends a reset link to the e-mail address on file, which makes that inbox just as important. Keep that mailbox private, log out on shared computers, and never pass login details to anyone who writes to you, including people who claim to work for support.
Set your limits from day one
The cashier shows a minimum deposit of A$12, and the welcome offer is picked there when you make that deposit. Your responsible gaming tools are open from day one: deposit limits, loss limits, session time limits, reality check reminders and a self-exclusion option. A BetStop listing, the national register run by the Australian Government, lasts at least 3 months and cannot be shortened. Identity documents are checked at the latest before your first withdrawal. If play starts to hurt, the National Gambling Helpline on 1800 858 858 answers 24 hours a day, every day of the year.
Have these ready first
Gather these before you begin, so the details match from the first screen.
- Proof of identity with your full legal name
- Proof of address on hand
- Payment method verification for your deposit method
- A working e-mail address and password
- Your Australian address and A$ currency choice
Newcomer questions about your first account
We answer the sign-up questions we hear most, using exact figures and no rounded promises.
Open chatHow long does changing my e-mail or personal details take?
The time depends on what changes. Personal details must match your identity document, so a new name may need a new document check. Keep the registered e-mail reachable until the change is done, since it resets your password. If a change stalls, write to [email protected].
Why can't I change my account currency later?
This site runs in Australian dollars, shown as A$, so deposits, withdrawals and every figure on the page use one currency. Limits and minimums are set in that same currency. One currency keeps the amounts you read the same as the amounts you pay.
When do I claim the welcome offer after signing up?
The welcome offer is chosen in the cashier when you make a deposit. Nothing needs to be entered beforehand, so the step is part of the payment itself. Open the cashier after your account is set up, and make the choice before you confirm the payment.
Where do I find out how long verification takes?
Plan for 47 hours before your documents are cleared. Live chat and phone are open 24 hours a day, 7 days a week, so you can ask where your check stands at any hour. Support speaks English, German, Spanish, Portuguese and Russian.
How long do you keep my uploaded ID documents?
Uploads travel over a connection protected by 256-bit SSL encryption. That protects the file in transit, but this page does not state a storage period. Put that question to support before you send anything sensitive.
What if I want to check the licence myself?
Bitstarz Casino LLC operates under licence number ALSI-410477, issued by the Anjouan Offshore Finance Authority. Company number 406802 (Anjouan) identifies the same company. Quote both when you check the operator, so you compare like with like.